frp®hospitality Privacy Policy
Introduction
FRP® respects your privacy and is committed to protecting information that relates to our Customers and their use of the frp®hospitality app. This Privacy Policy explains what data is collected, how it is used, and what rights Customers have.
Collected Information
We collect only limited information necessary to operate licensing, support, and integrations:
- Customer-provided contact details (first name, last name, business email) for license issuance and support.
- General application usage statistics, crash reports, and device metadata (e.g., app version, device type).
- Information voluntarily provided by the Customer during support requests.
Biometric Data & Processing
All biometric recognition (face images, templates, matches) is processed locally on the Customer’s device or within the Customer’s Google Account. FRP® does not access, receive, or store biometric data or consent forms.
Legal Basis & Use of Information
We process Customer-provided information to:
- Deliver licenses and activate features in the frp®hospitality app.
- Provide technical support.
- Fulfill legal obligations and security requirements.
- Improve the stability and performance of the frp®hospitality app.
We do not sell or share personal information with third parties for marketing purposes.
Disclosure of Information / Legal Requests
We may disclose Customer information:
- To comply with lawful requests, subpoenas, or court orders.
- To investigate or prevent fraud, abuse, or security threats.
- To protect the rights and safety of FRP®, our Customers, or others.
Clarification:
FRP® may only disclose information it directly controls, such as license records, usage statistics, or Compliance Pack logs if voluntarily provided by the Customer. FRP® cannot disclose biometric data, because it does not collect, process, or store such data.
Google API Usage
When the frp®hospitality app integrates with Google Contacts, Calendar, or Gmail, only the minimal required data is accessed (e.g., names, email addresses, event details) to support bookings, scheduling, and guest communication.
No unrelated Gmail content is collected or stored. Access is limited to the scope explicitly granted by the Customer.
Data Security
We use technical and organizational measures to protect Customer information, including:
- Encryption of all data transmissions (SSL/TLS).
- Isolation of biometric processing to Customer devices or Google Accounts.
- Secure storage of license data and support records by AES-256 encryption.
- Compliance Packs, if exported, remain under Customer control until they are explicitly sent to FRP®.
Compliance Pack
Customers may export a Compliance Pack containing only system-level metadata logs:
- attestation.json — confirmation logs
- config.txt — list of activated functions
- app_version.txt — application version
Export Process:
- Initiated only by the Customer via the frp®hospitality app: Settings → Legal → Send Compliance Pack by Request.
- The app prepares an email: To compliance@frp.ai, Subject inst_id XXXXX compliance request, with the ZIP file attached (inst_id_mmddyy-hhmmss.zip).
- FRP® never collects these logs automatically.
Consent & Responsibility
The Customer is solely responsible for:
- Obtaining, retaining, and providing legally valid consent forms under applicable law (including, but not limited to, Illinois BIPA, California CPRA, EU GDPR).
- Ensuring consents include the purpose of biometric use, retention period, and lawful processing notice.
- Providing proof of consent forms to regulators or courts upon request.
FRP® does not store or verify consent forms. Liability for biometric compliance rests entirely with the Customer.
User Rights
Depending on applicable law (e.g., BIPA, CPRA, GDPR, but not limited), Customers have rights to:
- Request access to the personal data FRP® holds (license details, support records).
- Request correction or deletion of such data.
- Restrict or object to certain processing.
Requests can be submitted to: support@frp.ai
Contact
If you have questions regarding this Privacy Policy or compliance requirements, please contact:
FRP® Legal & Compliance
📧 compliance@frp.ai
📧 support@frp.ai
📌 Summary:
- FRP® never processes or stores biometric data.
- All biometric processing occurs only inside the frp®hospitality app on Customer devices or Google Accounts.
- Customers are responsible for consent collection and retention.
- Compliance Packs contain only metadata and are shared with FRP® only upon Customer request.
