Privacy policy

frp® vms mobile is an application that allows you to access video streams on the server using your smartphone or a tablet, it allows to monitor multiple cameras simultaneously.

Collecting and Using personal data

When you use frp® vms mobile or desktop applications we collect general information about application usage, configuration and license information without any personally identifiable information to improve and develop, and enhance the application.

All communication are encrypted. By installing desktop application, you agree to provide your personal or company contact information needed for license generation. Required fields are first name, last name and e-mail address. You can also opt in to receive newsletter from us. We do not verify the accuracy of this information.

Any personal data provided by you and/or collected by us will be handled by us in an appropriate and considerate manner. We will only use your personal data to support our mutual relationship, to understand your needs and to improve our support for your needs. Our use of your personal data improves our offers and services to you, for instance, by helping you stay informed of new software versions.

The collected information is retained for as long as necessary to provide the requested service. However, in compliance with the GDPR, if someone would like to make a subject access request, rectify or delete your data, restrict and object to processing or lodge a complaint with a data protection authority, they are perfectly entitled to do so. For this they contact our Support department with any such requests, and they will strive to respond to him/her in no later than 30 days.

Sharing Information

Any personally identifying information is not shared publicly or with third-parties, except when legally required to do so.

When the information can be shared?

The information may be disclosed to Service Providers approved by us. For instance, it may use third parties to help host the website. These Service Providers may have access to your personal information for a limited time only, but whenever this occurs, we should have a reasonable contractual and technical protections in place to restrict their use of data to helping them provide the service.

Protecting Data

All data is encrypted via SSL/TLS when transmitted from our servers to and from your browser.

The data is protected within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We employ administrative, physical and electronic measures designed to protect your information from unauthorized access.

However, should a security breach take place, the affected users will be informed as soon as possible by our Support department.

Legal requests or prevention of harm

Your information can be accessed, preserved and shared with regulators, law enforcement or others:

  • In response to a legal request (like a search warrant, court order or subpoena) if there is a good faith belief that the law requires to do so. This may include responding to legal requests from jurisdictions outside the United States when there is a good-faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.
  • When there is a good-faith belief it is necessary to: detect, prevent and address fraud, unauthorized use of the services, violations of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or services), you or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm. For example, if relevant, the information can be provided to and received from third-party partners about the reliability of your account to prevent fraud, abuse and other harmful activity on and off our services.

The information received about you can be accessed and preserved for an extended period when it is the subject of a legal request or obligation, governmental investigation, or investigations of possible violations of our terms or policies, or otherwise to prevent harm. The information from accounts disabled for terms violations can be retained for at least a year to prevent repeat abuse or other term violations.


We reserve the right to change this Privacy Policy at any time. Unless otherwise stated, our current Privacy Policy applies to all the information that the Enterprise possess about you and your account. If changes to this Privacy Policy is made, you will be notified by publishing the most recent version on this web page.

Contact Us

If you have any questions or suggestions about the Privacy Policy, do not hesitate to contact us at

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